Return Policy

Due to the handcrafted and made-to-order nature of my small business, I do not accept returns or cancellations after 24 hours. I'm a one woman show, so please allow at least 4-5 business days for process time on all charm pieces.

Store credit may be offered on pieces that have arrived defected. Photo evidence will need to be provided no later than 48 hours after the package was marked as delivered. Please send an email to charmedbyashcharms@gmail.com with your order number in the subject line. All shipping costs will need to be handled by the customer.

Absolutely no refunds will be offered on any purchase. No returns/exchanges will be offered if you order the wrong color or style. Please be careful when checking out to make sure everything has been selected properly.

Email me with any questions or concerns! I will try to be as accommadating as possible. Please keep in mind that these are handmade so handle with care!

As always, thank you so much for your support!